Privacy Policy
Privacy Policy
📅 Effective: April 1, 2025 | Updated: June 18, 2025
📅 Effective: April 1, 2025 | Updated: June 18, 2025
📅 Effective: April 1, 2025 | Updated: June 18, 2025
📅 Effective: April 1, 2025 | Updated: June 18, 2025
📅 Effective: April 1, 2025 | Updated: June 18, 2025
Privacy Policy
Inaiya Vanigam Private Limited ("Business Hero," "we," "our," "us") respects your privacy. This Policy explains what data we collect, why we process it, how long we keep it, who we share it with, and the choices you have when using our products and websites.
Inaiya Vanigam Private Limited ("Business Hero," "we," "our," "us") respects your privacy. This Policy explains what data we collect, why we process it, how long we keep it, who we share it with, and the choices you have when using our products and websites.
Inaiya Vanigam Private Limited ("Business Hero," "we," "our," "us") respects your privacy. This Policy explains what data we collect, why we process it, how long we keep it, who we share it with, and the choices you have when using our products and websites.
Inaiya Vanigam Private Limited ("Business Hero," "we," "our," "us") respects your privacy. This Policy explains what data we collect, why we process it, how long we keep it, who we share it with, and the choices you have when using our products and websites.
Inaiya Vanigam Private Limited ("Business Hero," "we," "our," "us") respects your privacy. This Policy explains what data we collect, why we process it, how long we keep it, who we share it with, and the choices you have when using our products and websites.
Privacy Policy
Information we collect
Business Account Information
Business name, registered address, GSTIN/tax ID (optional), primary-contact name, phone number, e-mail address
Purpose: Verify your business, create your account, provide support
Business Account Information
Business name, registered address, GSTIN/tax ID (optional), primary-contact name, phone number, e-mail address
Purpose: Verify your business, create your account, provide support
Message Content
Text, media and attachments you or your customers send via WhatsApp
Purpose: Display chat history in the dashboard, power AI-based replies, maintain an audit trail for compliance or dispute resolution
Message Content
Text, media and attachments you or your customers send via WhatsApp
Purpose: Display chat history in the dashboard, power AI-based replies, maintain an audit trail for compliance or dispute resolution
Business Account Information
Business name, registered address, GSTIN/tax ID (optional), primary-contact name, phone number, e-mail address
Purpose: Verify your business, create your account, provide support
Business Account Information
Business name, registered address, GSTIN/tax ID (optional), primary-contact name, phone number, e-mail address
Purpose: Verify your business, create your account, provide support
Business Account Information
Business name, registered address, GSTIN/tax ID (optional), primary-contact name, phone number, e-mail address
Purpose: Verify your business, create your account, provide support
Message Content
Text, media and attachments you or your customers send via WhatsApp
Purpose: Display chat history in the dashboard, power AI-based replies, maintain an audit trail for compliance or dispute resolution
Message Content
Text, media and attachments you or your customers send via WhatsApp
Purpose: Display chat history in the dashboard, power AI-based replies, maintain an audit trail for compliance or dispute resolution
Business Account Information
Business name, registered address, GSTIN/tax ID (optional), primary-contact name, phone number, e-mail address
Purpose: Verify your business, create your account, provide support
Communication Metadata
WhatsApp message IDs, sender/receiver phone numbers, timestamps, delivery/read status, template IDs
Purpose: Ensure message delivery, troubleshoot failures, generate usage reports
Website Session Cookie
bh_session (first-party)
Purpose: Keep you logged in to the dashboard
Support Records
Information you include in tickets, e-mails or screenshots
Purpose: Diagnose and resolve issues
• Directly from you via onboarding forms, embedded signup links and support channels.
• Automatically from the WhatsApp Cloud API webhooks you authorise.
• Automatically when you log in to, or interact with, our dashboard or API.
End-to-End Encryption: Message content is encrypted in transit; only authorised business accounts (you) and recipients can view it.
Security Measures: All dashboard/API traffic uses HTTPS (TLS). Access to databases and cloud resources is restricted to authorised personnel through role-based permissions.
Third-Party Processors: We use secure cloud providers (e.g., AWS, Render) and Meta's WhatsApp Cloud API under written data-processing agreements. We do not sell your data.
International Transfers: Data may be processed in India, the EEA or the USA. We rely on Standard Contractual Clauses or similar safeguards for cross-border transfers.
Data Sharing & Security
Message content (text, media, attachments)
Business-Account information
60 days, then aggregated or deleted
Ticket closure plus 90 days
Exists only for the duration of your login session and is removed when you log out or it expires
While the account is active plus 90 days
Data category
Retention period
Communication metadata (message IDs, phone numbers, timestamps, status)
Support records (tickets, e-mails, screenshots)
Session cookie (bh_session)
You may request deletion or export of your data at any time by e-mailing apps@businesshero.club. We fulfil such requests within 30 days, unless a longer retention period is legally required.
90 days, then permanently deleted or anonymised (longer only if required by contract or law)
Subject to applicable law, you may access, correct, export, object to, restrict, or delete your personal data by contacting us at the address below.
Policy Updates
We set one first-party session cookie (bh_session) so you remain logged in. We do not use third-party analytics or advertising cookies at this time. If that changes, we will update this Policy in advance.
We may use the Meta Pixel or Conversions API to build custom or look-alike audiences, so our ads reach people likely to be interested in Business Hero. You can opt out of interest-based ads at any time by:
• adjusting your Facebook or Instagram Ad Preferences, or
• visiting the industry opt-out page at https://optout.aboutads.info.
Our services are intended for businesses. We do not knowingly collect data from anyone under 13. If you believe a child has provided data, contact us and we will delete it promptly.
We may revise this Policy periodically. Material changes will be announced by e-mail or in-app notice at least 7 days before they take effect. The “Last Updated” date reflects the latest version.
We may revise this Policy periodically. Material changes will be announced by e-mail or in-app notice at least 7 days before they take effect. The “Last Updated” date reflects the latest version.
🌐
Website
https://businesshero.club
Data Protection Officer
🏢
Company
Inaiya Vanigam Private Limited
✉️
apps@businesshero.club
• Directly from you via onboarding forms, embedded signup links and support channels.
• Automatically from the WhatsApp Cloud API webhooks you authorise.
• Automatically when you log in to, or interact with, our dashboard or API.
Contract: enable WhatsApp Business messaging, display chat history, and send/receive customer queries
Legitimate interests: debug errors, prevent fraud, improve features, keep audit logs.
Legal obligations: comply with tax, anti-fraud and telecom regulations.
Consent (where required): run marketing campaigns or behavioural ads (see § 8).
Contract: enable WhatsApp Business messaging, display chat history, and send/receive customer queries
Legitimate interests: debug errors, prevent fraud, improve features, keep audit logs.
Legal obligations: comply with tax, anti-fraud and telecom regulations.
Consent (where required): run marketing campaigns or behavioural ads (see § 8).
Support Records
Information you include in tickets, e-mails or screenshots
Purpose: Diagnose and resolve issues
• Directly from you via onboarding forms, embedded signup links and support channels.
• Automatically from the WhatsApp Cloud API webhooks you authorise.
• Automatically when you log in to, or interact with, our dashboard or API.
Message content (text, media, attachments)
Business-Account information
- 60 days, then aggregated or deleted
- Ticket closure plus 90 days
- Exists only for the duration of your login session and is removed when you log out or it expires
- While the account is active plus 90 days
Data category &
Retention period
Communication metadata (message IDs, phone numbers, timestamps, status)
Support records (tickets, e-mails, screenshots)
Session cookie (bh_session)
You may request deletion or export of your data at any time by e-mailing apps@businesshero.club. We fulfil such requests within 30 days, unless a longer retention period is legally required.
- 90 days, then permanently deleted or anonymised (longer only if required by contract or law)
Data Protection Officer
🏢
Company
Inaiya Vanigam Private Limited
✉️
apps@businesshero.club
🌐
Website
https://businesshero.club
🌐
Website
https://businesshero.club
🌐
Website
https://businesshero.club
Contact Information
We may revise this Policy periodically. Material changes will be announced by e-mail or in-app notice at least 7 days before they take effect. The “Last Updated” date reflects the latest version.
Subject to applicable law, you may access, correct, export, object to, restrict, or delete your personal data by contacting us at the address below.
Your Rights
Communication Metadata
WhatsApp message IDs, sender/receiver phone numbers, timestamps, delivery/read status, template IDs
Purpose: Ensure message delivery, troubleshoot failures, generate usage reports
Website Session Cookie
bh_session (first-party)
Purpose: Keep you logged in to the dashboard
We set one first-party session cookie (bh_session) so you remain logged in. We do not use third-party analytics or advertising cookies at this time. If that changes, we will update this Policy in advance.
We may use the Meta Pixel or Conversions API to build custom or look-alike audiences, so our ads reach people likely to be interested in Business Hero. You can opt out of interest-based ads at any time by:
• adjusting your Facebook or Instagram Ad
Preferences, or
• visiting the industry opt-out page at
Advertising & Analytics
Advertising & Analytics
Our services are intended for businesses. We do not knowingly collect data from anyone under 13. If you believe a child has provided data, contact us and we will delete it promptly.
Children
Policy Updates
Data Protection Officer
🏢
Company
Inaiya Vanigam Private Limited
✉️
apps@businesshero.club
🌐
Website
https://businesshero.club
Subject to applicable law, you may access, correct, export, object to, restrict, or delete your personal data by contacting us at the address below.
Communication Metadata
WhatsApp message IDs, sender/receiver phone numbers, timestamps, delivery/read status, template IDs
Purpose: Ensure message delivery, troubleshoot failures, generate usage reports
Message Content
Text, media and attachments you or your customers send via WhatsApp
Purpose: Display chat history in the dashboard, power AI-based replies, maintain an audit trail for compliance or dispute resolution
Website Session Cookie
bh_session (first-party)
Purpose: Keep you logged in to the dashboard
Support Records
Information you include in tickets, e-mails or screenshots
Purpose: Diagnose and resolve issues
• Directly from you via onboarding forms, embedded signup links and support channels.
• Automatically from the WhatsApp Cloud API webhooks you authorise.
• Automatically when you log in to, or interact with, our dashboard or API.
How we collect information
End-to-End Encryption: Message content is encrypted in transit; only authorised business accounts (you) and recipients can view it.
Security Measures: All dashboard/API traffic uses HTTPS (TLS). Access to databases and cloud resources is restricted to authorised personnel through role-based permissions.
Third-Party Processors: We use secure cloud providers (e.g., AWS, Render) and Meta's WhatsApp Cloud API under written data-processing agreements. We do not sell your data.
International Transfers: Data may be processed in India, the EEA or the USA. We rely on Standard Contractual Clauses or similar safeguards for cross-border transfers.
Your rights
Contract: enable WhatsApp Business messaging, display chat history, and send/receive customer queries
Legitimate interests: debug errors, prevent fraud, improve features, keep audit logs.
Legal obligations: comply with tax, anti-fraud and telecom regulations.
Consent (where required): run marketing campaigns or behavioural ads (see § 8).
Data Sharing & Security
Data Retention & Deletion
Message content (text, media, attachments)
Business-Account information
60 days, then aggregated or deleted
Ticket closure plus 90 days
Exists only for the duration of your login session and is removed when you log out or it expires
While the account is active plus 90 days
Data category & Retention period
Retention period
Communication metadata (message IDs, phone numbers, timestamps, status)
Support records (tickets, e-mails, screenshots)
Session cookie (bh_session)
You may request deletion or export of your data at any time by e-mailing apps@businesshero.club. We fulfil such requests within 30 days, unless a longer retention period is legally required.
90 days, then permanently deleted or anonymised (longer only if required by contract or law)
- While the account is active plus 90 days
- 90 days, then permanently deleted or anonymised (longer only if required by contract or law)
- 60 days, then aggregated or deleted
- Exists only for the duration of your login session and is removed when you log out or it expires
- Ticket closure plus 90 days
Your Rights
Our services are intended for businesses. We do not knowingly collect data from anyone under 13. If you believe a child has provided data, contact us and we will delete it promptly.
We set one first-party session cookie (bh_session) so you remain logged in. We do not use third-party analytics or advertising cookies at this time. If that changes, we will update this Policy in advance.
• Directly from you via onboarding forms, embedded signup links and support channels.
• Automatically from the WhatsApp Cloud API webhooks you authorise.
• Automatically when you log in to, or interact with, our dashboard or API.
How we collect information
Contract: enable WhatsApp Business messaging, display chat history, and send/receive customer queries
Legitimate interests: debug errors, prevent fraud, improve features, keep audit logs.
Legal obligations: comply with tax, anti-fraud and telecom regulations.
Consent (where required): run marketing campaigns or behavioural ads (see § 8).
Why we process information
Data Retention & Deletion
Cookies & Tracking
Children
Policy Updates
Your Rights
How we collect information
Data Sharing & Security
Why we process information
Business Account Information
Business name, registered address, GSTIN/tax ID (optional), primary-contact name, phone number, e-mail address
Purpose: Verify your business, create your account, provide support
Information we collect
Message Content
Text, media and attachments you or your customers send via WhatsApp
Purpose: Display chat history in the dashboard, power AI-based replies, maintain an audit trail for compliance or dispute resolution
Communication Metadata
WhatsApp message IDs, sender/receiver phone numbers, timestamps, delivery/read status, template IDs
Purpose: Ensure message delivery, troubleshoot failures, generate usage reports
Website Session Cookie
bh_session (first-party)
Purpose: Keep you logged in to the dashboard
Support Records
Information you include in tickets, e-mails or screenshots
Purpose: Diagnose and resolve issues
• Directly from you via onboarding forms, embedded signup links and support channels.
• Automatically from the WhatsApp Cloud API webhooks you authorise.
• Automatically when you log in to, or interact with, our dashboard or API.
Data Sharing & Security
End-to-End Encryption: Message content is encrypted in transit; only authorised business accounts (you) and recipients can view it.
Security Measures: All dashboard/API traffic uses HTTPS (TLS). Access to databases and cloud resources is restricted to authorised personnel through role-based permissions.
Third-Party Processors: We use secure cloud providers (e.g., AWS, Render) and Meta's WhatsApp Cloud API under written data-processing agreements. We do not sell your data.
International Transfers: Data may be processed in India, the EEA or the USA. We rely on Standard Contractual Clauses or similar safeguards for cross-border transfers.
Message content (text, media, attachments)
Business-Account information
60 days, then aggregated or deleted
Ticket closure plus 90 days
Exists only for the duration of your login session and is removed when you log out or it expires
While the account is active plus 90 days
Data category & Retention period
Retention period
Communication metadata (message IDs, phone numbers, timestamps, status)
Support records (tickets, e-mails, screenshots)
Session cookie (bh_session)
You may request deletion or export of your data at any time by e-mailing apps@businesshero.club. We fulfil such requests within 30 days, unless a longer retention period is legally required.
90 days, then permanently deleted or anonymised (longer only if required by contract or law)
- While the account is active plus 90 days
- 90 days, then permanently deleted or anonymised (longer only if required by contract or law)
- 60 days, then aggregated or deleted
- Exists only for the duration of your login session and is removed when you log out or it expires
- Ticket closure plus 90 days
Subject to applicable law, you may access, correct, export, object to, restrict, or delete your personal data by contacting us at the address below.
We set one first-party session cookie (bh_session) so you remain logged in. We do not use third-party analytics or advertising cookies at this time. If that changes, we will update this Policy in advance.
Our services are intended for businesses. We do not knowingly collect data from anyone under 13. If you believe a child has provided data, contact us and we will delete it promptly.
We may revise this Policy periodically. Material changes will be announced by e-mail or in-app notice at least 7 days before they take effect. The “Last Updated” date reflects the latest version.
Contact Information
Data Protection Officer
🏢
Company
Inaiya Vanigam Private Limited
✉️
apps@businesshero.club
🌐
Website
https://businesshero.club
Contract: enable WhatsApp Business messaging, display chat history, and send/receive customer queries
Legitimate interests: debug errors, prevent fraud, improve features, keep audit logs.
Legal obligations: comply with tax, anti-fraud and telecom regulations.
Consent (where required): run marketing campaigns or behavioural ads (see § 8).
End-to-End Encryption: Message content is encrypted in transit; only authorised business accounts (you) and recipients can view it.
Security Measures: All dashboard/API traffic uses HTTPS (TLS). Access to databases and cloud resources is restricted to authorised personnel through role-based permissions.
Third-Party Processors: We use secure cloud providers (e.g., AWS, Render) and Meta's WhatsApp Cloud API under written data-processing agreements. We do not sell your data.
International Transfers: Data may be processed in India, the EEA or the USA. We rely on Standard Contractual Clauses or similar safeguards for cross-border transfers.
Data Protection Officer
🏢
Company
Inaiya Vanigam
Private Limited
✉️
apps@businesshero.club
🌐
Website
https://businesshero.club
Data Retention & Deletion
Message content (text, media, attachments)
Business-Account information
60 days, then aggregated or deleted
Ticket closure plus 90 days
Exists only for the duration of your login session and is removed when you log out or it expires
While the account is active plus 90 days
Data category & Retention period
Retention period
Communication metadata (message IDs, phone numbers, timestamps, status)
Support records (tickets, e-mails, screenshots)
Session cookie (bh_session)
You may request deletion or export of your data at any time by e-mailing apps@businesshero.club. We fulfil such requests within 30 days, unless a longer retention period is legally required.
90 days, then permanently deleted or anonymised (longer only if required by contract or law)
-While the account is active plus 90 days
- 90 days, then permanently deleted or anonymised (longer only if required by contract or law)
- 60 days, then aggregated or deleted
- Exists only for the duration of your login session and is removed when you log out or it expires
- Ticket closure plus 90 days
Your Rights
Subject to applicable law, you may access, correct, export, object to, restrict, or delete your personal data by contacting us at the address below.
Cookies & Tracking
Children
Policy Updates
We set one first-party session cookie (bh_session) so you remain logged in. We do not use third-party analytics or advertising cookies at this time. If that changes, we will update this Policy in advance.
Our services are intended for businesses. We do not knowingly collect data from anyone under 13. If you believe a child has provided data, contact us and we will delete it promptly.
We may revise this Policy periodically. Material changes will be announced by e-mail or in-app notice at least 7 days before they take effect. The “Last Updated” date reflects the latest version.
Contact Information
Information we collect
Why we process information
Data sharing and security
Cookies & Tracking
Why we process information
Cookies & Tracking
How we collect information
Why we process information
How we collect information